Front Desk Coordinator

Description: You’re a bright, organized, energetic and dependable person that plays a very important part of the thinkspace team. You love interacting with individuals and groups. Our workspace environment has an amazing energy and is filled with entrepreneurial-minded people! We want a person that wants to be a part of something really special. This includes representing thinkspace and all of our members through face-to-face interaction at the front desk, answering telephones on an incredibly powerful VOIP multi-line phone system, and provide a high level of customer service to our members clients. Inside our space are high-tech startups, iPhone developers, non-profits, CPA’s, attorneys, technology staffing, consultants, etc… it’s an amazing group of members.

You Are:
• Be able to connect with entrepreneurs
• Be have prior experience greeting customers in a professional setting.
• Be self driven and proven track record of working independently.
• Be analytical and have strong critical thinking skills.
• Have demonstrated being a natural community builder.
• Be geeky and love technology.
• Be creative and display out-of-the-box thinking.
• Be personable around startup techies but have a polished presence be around CEO types.
• Be resourceful, upbeat and enjoy getting things done on a startup budget (translation: you must be frugal, scrappy and happy).

• Uphold a great first impression at the front desk.
• Recognize that front desk first point of contact must be amazing and remarkable for our customers and their clients.
• Answers and handles incoming calls for thinkspace on a VOIP multi-line phone system.
• Create personalized tour packets for prospects that are looking for office space, virtual office, meeting rooms.
• Arrange new member move-ins/move-outs and ensures our customer experience is exceptional throughout the customer life cycle.
• Have basic understanding of QuickBooks. Create new customer records and invoices.
• Generate marketing leads, do research.
• Daily handling of incoming/outgoing mail and delivered packages.
• Maintains inventory of supplies in common areas (kitchen, meeting rooms, work rooms).
• Support team members in project specific tasks.
• Posses strong organizational skills and loves to color code and alphabetize our systems.
• Sign for and distribute UPS/Fed Ex/Airborne packages.
• Create customer contracts.
• Administrative assistant support (i.e. copy projects, binding, word processing, filing, message taking).
• Be smart and have great problem-solving skills.
• Be personable around startup techies but have a polished presence to greet an attorney’s clients and be around CEO types all day.
• Be resourceful, upbeat and enjoy getting things done on a startup budget (translation: you must be frugal, scrappy and happy).

About this Opportunity:
• If you are looking for an exciting, demanding job that provides a unique experience and gives you a chance to shine, this is a special opportunity. thinkspace is a growing company and there are opportunities to grow with the company.

• You have had some previous experience in a fast-paced office environment.
• A four-year college degree.
• You have a strong aptitude and appetite for new technology.
• Demonstrates a pleasant and professional etiquette and phone presence.
• Demonstrates exceptional verbal and written communication skills.
• Have used Twitter, Facebook, embrace technology and want to have fun using social networking tools.
• Required: Type 50+ wpm.
• Required: Ability to lift 3o lbs because we have to move around the modular conference room furniture.

• thinkspace named Washington’s Top 100 Companies to Work For 2013. PSBJ 100 Fastest Growing Companies 2011 and 2012.
• Medical and dental benefits.
• Three weeks (15 days) of PTO plus 10 recognized holidays. (Full-time employees)
• iPhone and unlimited text and data plan. (Full-time employees)