Community Manager
Your Characteristics:
You’re a person that has a goal crushing attitude and is looking to make an impact every day. You re-conceptualize issues to discover practical solutions to hard problems; you break through and come up with the results. You have a strong curiosity for learning new things which allows you to come up with creative ideas. It’s through your innovation that you carry those ideas into action. You have the ability to take risks but have a thoughtful approach to decision making. You are resourceful, upbeat and enjoy getting things done on a startup budget (translation: you must be frugal, scrappy and happy).
Description:
This position is all about people and creating strong relationships. You will work closely with the CEO and Business Development Manager to focus on strategy as well as be responsible for tactical implementation. You leverage experience in traditional marketing concepts and blend them with new digital communication channels to maximize the reach to our potential members. You are accountable for achieving financial objectives. You are the face of the company and use all channels of communication to build strong relationships with the goal of growing our member base. You have a strong presence in the community and attend events regularly with the intent of making new and nurturing existing contacts. You are an advocate for our community and passionately represent us. Inside our space are high-tech startups, iPhone developers, non-profits, CPA’s, attorneys, technology staffing, consultants, etc… it is an amazing group of members. You will represent not just thinkspace, but, all of these businesses as well.
If you’re still interested and are looking for further inspiration before applying for this job, read/watch the following:
# The anti-creativity checklist (if you agree with this don’t apply)
Essential Duties & Responsibilities
• Continue to build up our member community with the goal of developing advocates, successful referring relationships, which is measured by a Net Promoter Score of 70%.
• Ensure an inspiring, useful and ultimately helpful experience for members in the community so the retention is maintained at 95% utilization rate.
• Cultivate existing member relationships to move each member out of supplier category into value added, trusted advisor, and ultimately partner category.
• Each month foster new relationships with entrepreneurs, freelancers, solopreneurs, small businesses, and non-profits which lead to inquiry about our products and services.
• Invite newly created relationships into thinkspace for coffee, attend learning & social events, so the person can feel the passion and inspiration that our environment conveys.
• Develop a compelling event schedule which is attended by our member community and local Seattle area community leading to a packed event.
• Celebrate the success stories of all our members through the creation of content that will inspire others.
• Prepare and deliver sales proposals and quotes.
• Assist with thinkspace OS program in the creation of marketing projects for thinkspace members.
Essential Characteristics, Skills and Abilities
• Have a strong desire to be a part of our company culture and shares the core values of the team.
• Interact with our members to align unselfish service of their needs, with our company objectives.
• Have an infectious personality.
• Focus on great results rather than process.
• Have a work history and proven track record of consistently exceeding targets and goals.
• Exceptional verbal and written communication skills.
• Ability to attend events on a weekly basis.
• Experience with Microsoft Office, Adobe Illustrator, Adobe Photoshop, Google Apps (Docs, Sites, Calendar).
• Have used a CRM system such as ACT, Avidian Prophet, or SalesForce.com.
• Demonstrated creativity and documented immersion in social channels (really, send the links to Twitter, Facebook Fan Pages, etc.,).
• Have written a blog, basic knowledge of CSS and HTML.
Education and Experience
• Required: A four year degree in: Communications, Journalism, Business, Marketing (recent university graduates encouraged to apply)
• Community involvement in Seattle, Redmond, Bellevue, Kirkland, area.
Special Notes: Include ALL of the items listed below. Failure to do so will remove you from consideration
1. A cover letter on how specifically your experience and interests fit with the requirements above.
2. Send your resume: careers [at] thinkspace [dot] com.
